- Moumtazo
- Refund and Returns Policy
Refund & Returns Policy
We want you to be satisfied with your purchase. Here’s our return policy:
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Eligibility: Returns are accepted within 7 days of delivery for unused, unopened, and original condition products.
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Damaged Items: If your product arrives damaged or defective, notify us within 48 hours with photos for quick resolution.
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Process: To initiate a return, contact our support team. Once approved, ship the product back to us.
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Refunds: After inspection, refunds will be processed to your original payment method within 5–7 business days.
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Non-Returnable Items: Some items like opened headphones, hygiene-related products, or items without original packaging are not eligible.
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Shipping Charges: Return shipping is paid by the customer unless the item was defective or wrong.