Moumtazo

Refund & Returns Policy

We want you to be satisfied with your purchase. Here’s our return policy:

  1. Eligibility: Returns are accepted within 7 days of delivery for unused, unopened, and original condition products.

  2. Damaged Items: If your product arrives damaged or defective, notify us within 48 hours with photos for quick resolution.

  3. Process: To initiate a return, contact our support team. Once approved, ship the product back to us.

  4. Refunds: After inspection, refunds will be processed to your original payment method within 5–7 business days.

  5. Non-Returnable Items: Some items like opened headphones, hygiene-related products, or items without original packaging are not eligible.

  6. Shipping Charges: Return shipping is paid by the customer unless the item was defective or wrong.